Service Terms & Conditions

Cruze Ionizer Service · The Services enables you to arrange and schedule different home-based services with independent third-party service providers of those services (Technician). As a part of the Services, Cruze facilitates the transfer of payments to Technicians for the services they render to you and collects payments on behalf of such Technicians.

The Services are made available under various brands owned by or otherwise licensed to Lexcru Water Tech Private Limited and its affiliates.

Customer is expected to be understanding and co-operative in case the technician fails to arrive on time at the desired location due to any unforeseen circumstances, emergencies or any other such logistical difficulties. The Technician will try their level best to deliver their services timely even in such scenarios.

The expected time of delivery of the system/s will be 8 -15 working days from the date of purchase, depending upon the geographical location. All monies of freight, delivery and transportation shall be borne by the customer as quoted by Cruze.

The Technicians are highly trained individuals in their field of services and they are expected to finish the entire process of set up, installation, demo, cleaning & presentation of desired output of system to the customers in most efficient manner. However the customer shall allow the technician a minimum period of 90 minutes to do so. It is to be noted that the above timelines are strictly with regards to the Ionizer Machine. Any peculiar cases which involves other machinery setup like RO, Water Purifier etc shall take more time as required by the technician for that particular case.

All the basic requirements of Input water for Ionizer as stated the in Warranty Policy shall be met. Customers are expected to install all necessary machinery and follow all the necessary instructions as guided by the technician with regards to pre filteration for the protection of the machine.

Any additional service or maintenance apart from that pertaining to the ionizer machine, shall be chargeable on additional basis as guided by the Technician.

A key part of the Services is Cruze's ability to send you text messages, electronic mails, or WhatsApp messages, including in connection with your bookings, your utilisation of the Services, or as a part of its promotional and marketing strategies. While you may opt out of receiving these text messages by contacting us at 1800 – 889 – 2607.

Cruze prohibits discrimination against Service Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status,gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Services based on any of these characteristics.

We request that you treat all Technicians with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform the Services. Technicians shall be entitled to refuse to perform Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Services at our absolute discretion if you behave towards any Technician in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.

You agree that you will be liable for discriminating against Technicians or for any failure, intentional or otherwise, to provide the Technicians a safe, clean, and appropriate location for them to perform the Pro Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Technicians to perform the Services or impact the Technicians' health, safety, or well-being, to Cruze and the Technician.

You agree that in the event a Technician behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to1800 – 889 – 2607 at the earliest but in any event within 48 (forty eight) hours of such incident.